Effective User Onboarding for B2B SaaS

Drive User Activation and Reduce Churn for Your Self-Serve SaaS with a Dedicated User Onboarding & PLG Agency.

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We've helped 50+ SaaS businesses grow their ARR
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Flow were instrumental in helping us to activate new users fast and ultimately increase paid conversions by 25%+. I'd highly recommend them.
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User onboarding for self-serve and PLG companies - Flow the user onboarding agency

User Onboarding for Self-Serve & PLG

PLG and self-serve user onboarding agency in London
The user onboarding agency team photo
A team of dedicated user onboarding experts for PLG and self-serve user onboarding experiences
Our team of data & insight-driven experts specialize in creating self-serve and PLG user onboarding experiences for SaaS businesses.

We analyze your end-to-end onboarding experience  to identify opportunities to increase activation, drive subscriptions, and reduce churn.
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Click here to learn more about our user onboarding services
We offer a range of user onboarding services for saas businesses
The user onboarding agency
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AUDITS
Let us identify the issues and blockers affecting your onboarding experience, and provide actionable insights into how to activate and convert more users.
User onboarding audits for saas platforms
ONBOARDING
Let us design a custom user onboarding experience for your SaaS platform across product walkthroughs, email drip campaigns, SMS, activation scoring, & more.
User onboarding services for saas platforms
OPTIMIZATION
Let us optimize and improve your activation, conversion, and retention metrics through a tried-and-tested, data-driven approach on an on-going basis.
User onboarding optimization for saas platforms
Proven process to maximize your user activation
User onboarding frameworks to drive your user activation and reduce churn. Developed over the past 14+ years of working with SaaS businesses across multiple verticals, including MarTech, AdTech, InsuTech, HealthTech, and more.
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Mapping out your saas user onboarding experience
Workshopping your user onboarding strategy
Discovery workshop
Implementing your saas user onboarding strategies and tactics
Creating a custom map of your saas user onboarding experiences
Mapping
Analysing the results of your saas user onboarding strategies and tactics
Designing and implementing your saas user onboarding experiences
Implementation
Reviewing the data of your saas user onboarding experiences
Result
Discover our latest articles and insights.
Top 10 Self-Serve and PLG User Onboarding Tools for Seamless Customer Experience
Streamline Your B2B SaaS Onboarding With These Top 10 Tools

Boost user adoption & satisfaction! Explore 10 top tools to craft a self-serve, PLG onboarding experience for your B2B SaaS product.

Jamie McDermott
Jamie McDermott
July 22, 2024
8 minutes
The Ultimate User Onboarding Guide: Driving Product Growth and Success
The Ultimate User Onboarding Guide: Driving Product Growth and Success

Struggling to convert B2B users in your SaaS product? Discover how a Product-Led Growth (PLG) approach to user onboarding can skyrocket engagement and retention.

Jamie McDermott
Jamie McDermott
February 13, 2024
12 minutes
Top 10 Self-Serve and PLG User Onboarding Tools for Seamless Customer Experience
Streamline Your B2B SaaS Onboarding With These Top 10 Tools

Boost user adoption & satisfaction! Explore 10 top tools to craft a self-serve, PLG onboarding experience for your B2B SaaS product.

Jamie McDermott
Jamie McDermott
July 22, 2024
8 minutes
7 User Onboarding Tips for Self-Serve SaaS Platforms
Self-Serve SaaS Onboarding Hacks

Craft a winning onboarding for your self-serve SaaS! Discover 7 tips to simplify signup, guide users & boost engagement. Unleash growth & happy users!

Jamie McDermott
Jamie McDermott
July 22, 2024
12 minutes
Understanding the Customer Onboarding Process
Understand the Customer Onboarding Process and How it Can Drive Customer Loyalty and Reduce Churn

The customer onboarding process is a critical phase in the customer journey. It is the first real interaction a customer has with your product or service after the sale. A well-executed onboarding process can set the stage for a long and fruitful relationship, while a poorly executed one can lead to churn and dissatisfaction.

Jamie McDermott
Jamie McDermott
January 29, 2024
6 minutes
Effective user onboarding experiences for B2B SaaS
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